fbpx

HALOHA!

Advertising is the way great brands get to be
great brands.
WE WILL ROCK U
Home  /  Frequently Asked Questions

What are the delivery times and rates?

Where our ethical fine jewellery is in stock we will dispatch within 3 days once payment has been received. Domestic shipping takes 1 working day once posted, please contact us for international shipping times and rates.

What locations do you deliver to?

We ship domestically in the UK as well as internationally. Please contact us to discuss rates and times.

What is Clearpay?

Clearpay is another method of payment that we accept that lets you spread the cost of your order for our ethical fine jewellery over 4 interest free instalments paid every 2 weeks.  You must be over the age of 18 and have a UK billing and delivery address. You also need to have a UK mobile number and credit/debit card.  Customers in the Channel Islands or Isle of Man are not able to use Clearpay.  Clearpay is available for payments for our colour popping jewellery up to the value of £1000 and can’t be used for products above this value.  To pay with Clearpay just select the payment option on the payment screen to be directed to their payment portal where you can follow step by step instructions.  For more information please see the Clearpay website

Can I spread payments for an item/s over months?

Yes we can offer some flexibility on payments for standard ethical fine jewellery items and some customised items.  However we cannot dispatch the item/s to you until paid in full.  The standard delivery and returns policy would come into place once dispatched to you.  Please contact us to discuss your requirements.

How do I contact Origin 31?

Please go to our contact page alternatively please email us at info@origin31.com

How do I return or exchange an item of jewellery?

Please see our terms of service for more details otherwise contact us with your order reference and we can take it from there.

Can I buy an engagement ring over the phone?

We are a great believer that you need to see the stone you would like to buy and fall in love with, you can’t do this over the phone. However with the wonders of technology there is video conferencing. Please contact us with your requirements and we would be delighted to start you on your bespoke jewellery journey.

How do I schedule a design consultation with Origin 31?

Please contact us with your concepts and we can go from there and arrange a time to meet virtually or face to face.

Does origin 31 have a ring size conversion chart?

It certainly does, please see its location under the shopping info section at the bottom of the website or here

How is my item gift packaged?

Your jewellery will arrive in a sustainable Origin 31 box, beautifully presented with the colour popping jewellery obviously taking centre stage.

Is it safe to order on Origin31.com?

Please see our Privacy policy for clarity on our online security, we have pci-dss compliance and also abide by all GDPR regulations

Is there VAT charged on line?

Yes, but it is all included in the price you see, there are no hidden costs.

What is Origin 31 doing with my information in relation to GDPR?

Please see our Privacy policy for more details, we abide by GDPR regulations.

When buying a diamond engagement ring how do I decide on a budget?

There are many hear say ideas but fundamentally it’s what you feel comfortable spending bearing in mind it’s the ring that shall be worn for the rest of their life.

What should I consider when purchasing diamonds or gemstones?

There are many factors when considering ethical diamonds such as ‘the 4 c’s’ or understanding a gemstones natural characteristics hence please contact us for a consultation where we can explain all or keep an eye out on our newsletter for the latest updates on talks we shall be hosting or keep an eye on our journal for key information

What is Origin 31 doing about the issue of conflict diamonds?

We have spent years and years building up our trusted contacts to ensure our diamonds abide by the Kimberly Process ensuring our diamonds are conflict free.  Within our collection pieces we use fully traceable and ethically sourced Canada Mark Diamonds

How do I care for my jewellery?

When you are not wearing your jewellery it is best stored in its sustainable box to prevent the piece from being scratched or tangled

How can I get an item repaired?

We take the utmost care and attention during the development and manufacturing process to negate the risk of repair and maintain the highest level of quality control. Nevertheless, should the rare need for a repair arise to our colour popping jewellery please contact us at info@origin31.com. Repairs due to a manufacturing fault are undertaken at no charge for 12 months from the delivery date.

How do I care for my diamond?

Diamonds are of course gorgeous but they have this knack of getting coated from the natural oils in the skin meaning their sparkle is less bright. Please contact us to arrange cleaning it for you

How do I care for my pearls?

Pearls are normally strung on natural silk, over time the silk reacts with the natural oils in the skin as well as perfumes and deodorants which is why we recommend your pearls restrung once a year to be on the safe side. Pearls in earrings generally are cemented in place, over time this can weaken after reacting with natural oils in the skin and perfumes. Please contact us to redo the cementing for you.

You don't have permission to register