For any item ordered we aim to dispatch the item within 3 working days if in stock. If we are making the item especially for you, you would have been made aware of the turnaround time prior to placing the order. All items have complementary postage and packaging. The goods are sent using Royal mail track and trace for domestic post, delivery can take up to 3 working days. For international post delivery times can vary depending on destination, please contact us for more location specifics. Should the goods arrive in a damaged manner or the carrier fails to deliver please contact us immediately. If you need an item urgently please contact us as we can speed up dispatch and delivery when necessary.
Our policy lasts 14 days of purchase. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Personalised items are made especially for you after we have worked through together all the personalisation options hence we cannot offer a refund service for these items. We haven’t had any personalised returns to date.
Bespoke items where we have worked through the design process with you are made to order, a refund service is not applicable. This is why we work in detail with you though every stage of the development process to ensure you are 110% happy with your purchase. We have never had a return!
To return your product, please contact email@example.com to discuss shipping your item back, we will guide you through the process and track the item until it’s in safe hands with us.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges shall be processed like returns only we will send you a replacement item once the return has been processed. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you have received an item as a gift, the exchange or refund will have to go through the gift giver.
Within the UK we ship via Royal Mail Special Delivery, or other secure Services. For all international shipments we ship using Fed Ex or DHL. Shipping tends to take 2 to 3 days, all shipments are subject to passing customs and we cannot be held responsible for such delays.